Living Well Psychology
If you hold a current Health Care, Pension or Concession Card we can Bulk Bill your Mental Health Care Plan appointments.

Fees, Rebates & Referrals

Fees

Please refer to each psychologists’ profile pages for specific availablility, fees, rebates and out of pocket costs.

Here at Living Well, we strongly believe that everyone deserves access to our quality services, therefore we are a mixed billing private practice. Bulk Billing appointments are strictly limited and available by prior arrangement only. If you hold a current Health Care, Pension or Concession Card we may offer to Bulk Bill your appointments with a Mental Health Treatment Plan referral.

Please note: All fees are payable at the time of your appointment and we do not offer accounts. If you do not provide us with a current valid referral and Concession Card we are unable to bulk bill you for your appointment and you will need to pay for your appointment on the day.

Self Referrals/ No Referrals

Some clients do not wish to visit their GP to get a referral or are not eligible for any financial assistance. Anyone can simply make an appointment to see one of our psychologists and pay the Standard Consultation Fee. Please note that you will not be eligible for Bulk Billing or Medicare rebates however you may still be able to claim a rebate if you hold private health insurance.

You can find who’s right for you, or alternatively please call us or email us.

Private Health Insurance Claims

Living Well psychology is registered with most private health funds to provide rebates for psychological services. Each health fund offers many different levels of cover and you will need to check with your health fund to see if your cover includes psychology services and any rebates you are entitled to.

You will need to pay for your consultation at your appointment and submit a claim with your health fund for a refund or rebate.

Medicare Referrals & Rebates

Mental Health Treatment Plans

Medicare’s ‘Better Access’ program is a federally funded initiative that offers rebates for up to 10 sessions per calendar year. To find out if you are eligible, visit your GP who may refer you to see a psychologist for an initial 6 sessions. It is a good idea to book a long consultation as your GP needs to complete a Mental Health Treatment Plan (MHTP) for you to bring along with your letter of referral to your first appointment.

Psychiatrists and Paediatricians can also refer their patients to psychologists for up to 10 sessions under Medicare’s ‘Better Access’ program. A MHTP is not required to be completed in this instance, but you will need to bring your letter of referral to your appointment.

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment as required by Medicare. You may need to visit your GP again for a review of your Treatment Plan should you require further sessions.

Medicare benefits are available for a range of specified psychological services for people with certain conditions, including:

  • People with mental health disorders
  • Children with an autism spectrum disorder aged under 13 years for a diagnostic assessment and under 15 years for treatment
  • Children with a disability including sight impairment, hearing impairment, Cerebral palsy, Down syndrome and Fragile X syndrome aged under 13 years for a diagnostic assessment and under 15 years for treatment
  • Women who are concerned about either a current pregnancy, or one that occurred in the previous 12 months
  • People who have a chronic medical condition and complex care needs
  • Follow-up allied health services for people of Aboriginal or Torres Strait Islander descent.

For more information you can Download a Fact Sheet.

Additional Covid-19 Referrals

The federal government currently funds an additional 10 sessions to those who have a current MHTP and are affected by the Covid-19 pandemic. You will need to visit your GP for a Mental Health Consultation in order to determine if you are eligible and to obtain a letter of referral. 

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment as required by Medicare. You may need to visit your GP again for a review of your Treatment Plan should you require further sessions.

For more information you can Download a Fact Sheet.

Medicare Telehealth Services

Medicare’s Better Access program has now been expanded to include telehealth consultations to improve access to mental health services for people in regional, rural and remote Australia.

A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional. Telehealth services can be delivered by psychologists, social workers and occupational therapists that are registered with Medicare.

For more information visit their website

Chronic Disease Management Plans

This program, also previously known as Enhanced Primary Care (EPC), is designed to provide a team care approach to the health care management of a patient suffering from a chronic medical condition. To find out if you are eligible, visit your GP who can discuss your condition with you and may establish Team Care Arrangements (TCA) with at least two allied health professionals to provide services to meet your health needs.

Living Well Psychology can provide services to existing clients under this scheme who have exhausted their MHCP sessions under Medicare’s ‘Better Access’ initiative however we cannot Bulk Bill these consultations.

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment as required by Medicare. You may need to visit your GP again for a review of your Treatment Plan should you require further sessions.

Please call us to discuss the fees and rebates associated with these services.

Department of Veterans Affairs (DVA)

We offer all DVA Gold cardholders bulk billing sessions.

For those who hold a DVA White card, please check with DVA to find out if you are eligible for psychology services.

To find out more about your eligibility for services through DVA call 1800 555 254 or visit their website.

Download a factsheet

Employee Assistance Programs

We offer a program where an employer can make a referral to us and cover the cost of services on behalf of their employees. The employer can elect to fund up to a specified monetary limit or nominate a certain number of appointments they wish to provide to support their employee.   Any communication with the employer including invoicing can be managed to ensure client confidentiality is maintained.

The employer will need to supply us with a written request to provide services to the employee.

To find out how we can help please call us or email us.

Workers Compensation

Living Well Psychology has a number of psychologists registered to provide services for both NSW and QLD workers compensation programs.

Your GP is often the first point of contact if you wish to make a claim under NSW WorkCover or QLD Q-Comp. They can help you to lodge a claim and can make a referral for you to see a psychologist or other rehabilitation services to aid you in your recovery and get your career back on track.

NSW

You will need to provide us with confirmation that you have an approved claim lodged with a NSW WorkCover insurer in order for us to bill them directly for services. Alternatively you can pay for your appointment at your consultation and claim the fee back from your insurer.

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment and is also required to provide treatment plans and progress reports directly to your NSW WorkCover insurance provider.

For more information visit NSW WorkCover 

QLD

You will need to provide us with confirmation from Q-Comp that your claim has been approved for psychological services in order for us to bill them directly for services. Alternatively you can pay for appointment and claim the fee back from your insurer.

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment and is also required to provide treatment plans and progress reports directly to Q-Comp.

For more information visit Q-Comp

CTP Insurance Claims

If you have made a CTP insurance claim and would like to see a psychologist as a result of your accident you should visit your GP who can make a referral.

You will need to provide us with confirmation from your insurer that you have been approved for psychological services so that we can bill the insurer directly. Alternatively you can pay for appointment and claim the fee back from your insurer.

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment and is also required to provide treatment plans and progress reports directly to your insurer.

For more information regarding CTP claims visit www.maa.nsw.gov.au

NSW Victims Services

Living Well Psychology provides counselling on behalf of NSW Victims Services.

If you are a victim of a crime you may be eligible for free counselling services and maybe even compensation. To find out more about the rights of victims of crime visit NSW Victims Services.

Connect 2 Wellbeing (Healthy Minds)

North Coast Primary Health Network funds this program targeting priority groups where further support is needed. These programs run separately from Medicare’s ‘Better Access’ however participants must have a MHCP Eligibility criteria and  limited funding restrict access to these programs.

Your psychologist will keep your referring doctor up to date with your progress over the course of treatment as required by Medicare. You may need to visit your GP again for a review of your MHTP should you require further sessions.

Living Well Psychology has a number of Psychologists available to provide services under these programs. For more information about access to these programs call us.

Suicide Prevention

Offers 6 months of intensive support to people who are at risk of suicide or self harm.

Healthy Minds 4 Kids

Offers additional support for local children.

Perinatal Depression

Offers timely support for women suffering from perinatal depression.

Homeless

Offers extra support for those who are homeless.

Disaster Relief

Offers immediate support to those affected by a declared disaster such as bushfires or floods.