Living Well Psychology

Living Well

What should I do if I can’t attend my appointment?

We understand that things sometimes come up unexpectedly and that it may be difficult to attend an appointment. As a courtesy to other clients needing appointments who are on our waiting list, it is appreciated if you could let us know as soon as possible if you need to reschedule or cancel your appointment. We ask that you please give us at least 24hrs notice so we can offer this appointment to someone else who may urgently need it.

If you don’t give us 24hrs notice a Cancellation Fee of $50 will apply. If you cancel with less than 3hrs notice or fail to attend your appointment a No Show Fee of $75 will apply.

You can email or call us after hours and leave a message with your name, number and the appointment date and time you wish to cancel. Your message will be time and date stamped so you won’t be charged a cancellation fee unnecessarily.