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Our guide to connecting with a psychologist using telehealth technology.
Eligibility
Some clients are eligible for telehealth consultations under their existing referral programs. Talk to our reception staff to see if you are eligible. The government has also introduced new temporary Medicare telehealth item numbers for all Australians who are not currently being treated in a hospital setting.
Telehealth Therapy is suitable for
- People home due to Covid-19 or other illness
- People living in rural and regional areas
- Parents of young children
- Shift workers or work long hours
- Regular travellers
- People who are unable to find an appropriate therapist in your own area
Online therapy is not appropriate for people who need a high level of care, particularly those who have acute mental health issues and/or are medically compromised. If you are unsure whether telehealth therapy is appropriate for you, please complete our New Client Request Form and we will be in touch to discuss your needs.
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We would love to hear from you! Please complete this form and we will get in touch with you shortly.
How to get the most out of Telehealth
Find a quiet space
Please find a quiet and comfortable space to attend your telehealth appointment without distraction so you can get the most out of your consultation. We understand this may be difficult but it will really help. A bedroom or study with the door closed is ideal. If your home is not private enough for you right now, you could also sit in your car or even go for a walk.
Check your connection
Most clients are finding connection easier via a PC or laptop with a webcam, however you can also connect via your smartphone or tablet too.
Get your Telehealth link
We will send you an sms or email reminder for your appointment along with a link to join your secure telehealth video consultation. If you are unable to access a video consultation, please let us know and your psychologist will call you for a telephone consultation instead.
Be ready early
Please click on the link 10min before your scheduled appointment to ensure you are able to connect and resolve any technical issues prior to your consultation.
Troubleshooting
If you are experiencing connectivity issues please call reception on 0755992201 and we try to help resolve these.
Living Well Psychology & Support acknowledges Australia’s First Peoples as the traditional custodians of this land and celebrate their enduring connections to the land, sea, community and stories. We pay our respects to Elders and Ancestors of Yugambeh and Bundjalung Country on which we live and work.